Return Policy (Updated)
At Spare Mover, customer satisfaction is our priority. We accept returns for both defective and non-defective products, subject to the eligibility and conditions below.
1) Return Window (30 Days)
You can request a return within 30 days of delivery.
2) Returns Accepted For (Defective + Non-Defective)
2.1 Defective / Issue Returns
Return is allowed if:
Product is defective / not working (after verification), or
Product is damaged on delivery, or
Product is not as described, or
You received a wrong item
2.2 Non-Defective Returns (Change of Mind / Wrong Model Ordered)
Non-defective return is allowed if:
Product is unused, uninstalled, and not tested/installed, and
Product is in original packaging, with all accessories/components intact, and
Lamination / warranty stickers are intact (no removal/tampering)
Note: If the product has been installed/used, has physical damage, missing parts, or stickers removed, the return may be rejected.
3) Conditions for All Returns
To be eligible:
Product must be unused and in the same condition as received
Original packaging must be available
Lamination/warranty stickers must remain intact
If product is not working, you may be asked for a clear testing video (for verification)
4) How to Request a Return
To request a return, you must submit the return request using our Returns Form:
Returns Form (RMA):https://www.sparemover.com/index.php?route=account/rma/addrma
Please enter:
Order details
Product details
Reason for return
Photos/videos (if required)
5) Damaged / Wrong Delivery Claims (Unboxing Video – 24 Hours)
If you receive a damaged product, wrong item, or damaged replacement/exchange item, you must submit the return request within 24 hours of delivery and provide a 360° unboxing video (single continuous shot) showing:
Outer box from all sides
Shipping label with AWB/Tracking number clearly visible
Full unboxing (no cuts/no edits)
Product condition/damage
Claims may be rejected if the unboxing video is missing/edited or AWB is not visible.
6) Return Shipping (Who Pays)
Return shipping is the customer’s responsibility (by default).
If the return is approved due to wrong item sent / damaged on delivery / verified defect, we may provide guidance on the return method.
7) Refunds (7–10 Business Days)
After we receive and inspect the returned item:
If approved, refund will be processed within 7–10 business days
Refund is issued to the original payment method
Shipping/COD handling charges (if any) are non-refundable, unless required by law
8) Exchanges / Replacements
If the return is approved for wrong/defective item, replacement may be provided subject to stock availability.
9) Contact Details (for legal/business info)
Spare Mover
Email: support@sparemover.com
Phone: +91 84190 08700
Address: Shop No-RJT.0020A, Community Center, Wazirpur Industrial Area, North West Delhi, Delhi, 110052, India